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How to Identify if you Have a Spider Issue

Out of the 35,000 species of spiders found worldwide, 3,000 occur in North America. Most of these species are household pests that feed primarily on other insects. Only two groups, the Black Widow and Brown Recluse, are considered dangerous to humans.

We are bound to see a spider at some point lingering in our homes. But how can we tell that we have a spider issue in our homes? And what can we do about it? Read further to determine if you have a spider issue.

The fist thing you may notice if you have a spider issue is the tale tale sign- spider webs. These webs will be in area’s that are not visited often, such as under tables, behind furniture and in the corners of the walls. You may notice that as soon as you knock them down, they are right back again. Another thing that may be noticeable to you is egg sacks that are visible in/or around the webs.

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The other obvious sign of a spider issue is seeing spiders often. They will hide in area’s that aren’t as visible but once they become a problem in certain areas of the house you see your not so welcome friends more often. around doors and windows (where they can easily catch their food), is where they like to hide from view. It’s likely that we pick up spider bites in doors rather than out in these situations. So what can we do about this spider issue?

We asked one of our tech’s to share with us the method of treatment for a spider issue.

His first approach is to identify what type of spider it is. This can tell him more about its habits and how this particular spider behaves. Next he will look for entry points and assure all forms of entry points are sealed. (See Integrated Pest Management to learn more about this method).  While doing your pest control treatment, he will pay close attention to entry points such as windows, eaves and doorways inside and outside your home.

If you feel that you have a spider issue please visit our website. www.ampest.com and schedule your free inspection and quote.

Last week American Pest Control celebrated Customer Service Week! This is an important week for us every year. We take this opportunity to thank our customers and recognize our employees. This year, the national theme is Building Trust, so we’re focusing on how we can build trust internally, with our customers, and throughout our communities with different themes and activities each day throughout the week.

This is a long-standing tradition for American Pest Control because we see the value in quality customer service every day, so it’s important to us to take time out to remember why it’s one of our core missions. Since the very beginning, customer service has been a top priority. Mr. Gene Higginbotham, who founded American Pest Control in 1971, believed being honest with customers was the only way to do business. Since then, his family and employees have held strong to that commitment.

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A photo of our home office from the 1980’s.

While customer service week is our ‘spirit week’ to have fun and dress up, at its core we use it as a great reminder of what customer service week means to us all year long. This year our themes and activities are:

  • ‘Merica Monday: We’ll be decked out in our best red, white and blue. Our activity is building trust through exemplary customer service! We’ll be recognizing each other by calling out a coworker who has demonstrated great customer service.
  • Team Tuesday: We’re showing our team spirit by decking out in your favorite team’s gear! Our activity is building trust by building each other up! We’ll be writing three positives about a coworker for an activity at our get together later in the week.
  • Passion Project Wednesday: We’ll be talking about community service and representing our favorite organizations. Our activity is building trust by serving our communities! We’ll be sharing on social media to let our friends know what customer service week is and how we’re celebrating building trust through community service on this day.
  • Woke Up Like This Thurday: We’ll be sporting our pajamas for a comfy day! Breakfast will be served so our employees can relax and chow down in theircoziest PJs. This is a special day to recognize all of our employees who work hard to serve their customers both in the office and in the field. Our activity will be about building trust by building our teams! During our continuing education training meeting, we’ll work within our local teams to create a video describing what customer service means to us and how we live out APC’s customer service goals every day.
  • Black Out Friday: We’ll be dressed for success for a professional development opportunity. Our activity is a professional photo shoot for employees to use on their LinkedIn profiles or elsewhere to build professional connections. Building trust starts with first impressions! This is our favorite day because our whole team gets together to learn more about how we can continue to improve our customer service!
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    The University of Georgia cheerleaders visited the Athens office for Team Tuesday this year!

    We hope you’ll join us in thanking our technicians and office customer service representatives who work hard all year to provide quality service! Join us on our social media pages for an inside look at our fun celebration!

A Roach is Still a Roach by Any Other Name…

A Roach is Still a Roach by Any Other Name…

A roach by any other name would smell as….well you get the gist.  In the United States, people have gotten creative with how to refer to a cockroach. Today, we’re breaking down those nicknames and misconceptions to help homeowners and residents identify insects in their homes.

What is a “waterbug”?

In the South, when people mention waterbugs, they are most commonly referring to the American cockroach. They are typically a reddish brown color and range from 1 1/4″ to 2 1/8″ in length. If your home is infested with American cockroaches, you may notice signs such as the roaches fleeing into dark areas, roach droppings with blunt ends and ridged sides, egg capsules, or a musty odor caused by roach pheromones.

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What is a “palmetto bug”?

Some people refer to these same American cockroaches as palmetto bugs. Another large roach commonly referred to as a palmetto bug, however, is the smokybrown cockroach. Smokeybrowns are closely related to the American cockroach and are similar in size. They are, however, more uniformly dark brown as opposed to the American roaches’ varied color. They are typically an outdoor pest but will retreat to warmer indoor areas during cold weather.
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What are German cockroaches?

German cockroaches are the only totally domestic roach, which means they require human interaction to thrive. It is also the most common species and the most difficult to control. They can breed up to six generations per year! They will feed on almost anything and can find their way into a home or structure by travelling in cardboard boxes, grocery bags, or used appliances. They require a warm, moist environment to thrive which is why they are typically found in kitchen and bathrooms.

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What makes cockroaches filth insects?

Cockroaches are disease carriers by nature. The rows of spines on the tarsi (the last segment of the leg) and spines along the tarsal pads pick up any filth they may walk across. Even their self grooming process is a way that they carry disease. They obsessively groom so one may thing they are a fairly “clean” insect, but in reality they are ingesting any filth that is on them when they groom. Then when they walk across surfaces in your home, the fecal matter they leave behind contains the filth that was removed from their antennae. They can spread diseases such as E. coli, Salmonella, and other kinds of human pathogens. Their saliva, urine, and fecal droppings also contain allergens which contribute to allergy and asthma symptoms.

What can I do to prevent them?

As with most unwanted pests, the best place to start is with prevention. Sanitary conditions inside the home with no food or pet food left accessible will create a less desirable home for pests. Sealing up entry points, addressing indoor and outdoor areas of excess moisture, and obtaining a regular pest management service are also ways of stopping an infestation before it becomes a problem.

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Sources:
http://www.pestworld.org/pest-guide/cockroaches/american-cockroaches/
http://pestcemetery.com/the-smokybrown-cockroach/
https://en.wikipedia.org/wiki/Smokybrown_cockroach
http://www.pestworld.org/pest-guide/cockroaches/german-cockroaches/

How We Communicate with Our Customers and Why It’s Different

In a world of technology, it is hard to find the right lines of communication to effectively reach our customers and deliver remarkable customer service. American Pest Control has taken extra steps to ensure our communication reaches each customer in the most effective way that suites their personal needs. Just like we feel that your pest control service should be tailored to you and your family’s needs, so should the way we communicate with you.

OUR FIRST LINE OF COMMUNICATION

When you call the American Pest Control number you will reach one of our friendly, helpful and KNOWLEDGABLE Customer Service Representatives. What’s unique about our Customer Service Representatives at American Pest Control is that each one has obtained their Georgia Structural Pest Section Licenses which regulates pest management professionals and requires them to continue their pest control education to keep their licenses up to date. They have a great understanding of issues you are having and how to resolve those issues quickly. Once you have set up an appointment with our Customer Service Representatives, we send you an email to confirm your appointment. This email is a great security feature which will also include a picture of your technician, so you know exactly who to expect. The next communication you will receive will be from one of our Universal Technicians. They will greet you at your home ready to get to work. Once they have listened to your pest issues and concerns, they will start a service tailored to your specific needs. After the service, your technician will let you know what they found, how they will treat the issues and what you can expect in the next few weeks so that you can build a relationship based on communication and confidence in our services.

CONTINUED COMMUNICATION

Our communication with you doesn’t stop once you become a customer, in fact we increase communication efforts to insure you are never left out of any part of the process. We communicate with you the way you prefer to be communicated with and tailor it to fit your lifestyle. We call, text, and/or email one week prior to your scheduled appointment to alert you to your upcoming service. If this time and date doesn’t work for you, you may call the office and have it quickly rescheduled. If we ever find any additional issues during your service, from an unwanted animal in the attic to a damaged water pipe under your home, we will work diligently to remedy the issue and get in touch with you immediately. Along with keeping you informed of services, we are always here to personally answer any questions that might arise and never make you go through automated voice services to get to a customer service representative. You can even email a photo of a pest to your customer service representative or bring a pest by any of our office locations for identification.

As you can see, our lines of communication are always open and working to keep you informed, up-to-date, and to build the trust required to give you a remarkable customer service experience. We are always working toward better communication with our customers so that they can rest assured that we are always protecting their most important investments.

 

We value your feedback! We’d love to hear if you’ve been pleased with your service or if you have had any concerns with your experience, so your technician may send you a review invitation after your service appointment. This review invitation makes it easy to leave a quick review on Google, Facebook, or Yelp.

If you would like to learn more about our services please contact your local representative or visit us at www.AmPest.com!

Bedbugs: 5 Common Misconceptions

Bedbugs are one of those pests most of us hope never to encounter. In addition to physical symptoms, they often cause mental trauma for those battling an infestation. Breaking down common misconceptions can help you avoid a potential infestation.

  1. Bedbugs will only infest filthy homes.
    This is one of the most commonly heard “facts” about bedbugs, but it is totally untrue! These crafty hitchhikers don’t care how clean or dirty the home is. If there is a cozy bed with a warm host to feed on, they will gladly follow you there. While bedbug infestations can be more difficult to control in unsanitary conditions, the bugs are just as happy sleeping in a 5-star hotel as they are in a run down shack.Image result for squeaky clean bedroom
  2. Bedbugs will only ever be found in beds.
    The same concept can be applied to this misconception as the first. If there’s a warm body and a place to hide, bedbugs can take up residence. A favorite chair or couch are just as likely to be the home to a bedbug infestation as the bed itself. They also have been known to find hiding spots such as behind headboards or picture frames, in electrical sockets, or in more severe infestations on the walls and molding. Check out the one below taking cover in a piece of Velcro.
  3. Bedbugs are microscopic.
    While at some stages of the life cycle bedbugs are very small, they are visible to the naked eye. Adult bedbugs are 4-5 mm long and reddish brown in color. If you know where to look, you can definitely see them.
  4. Bedbugs are nocturnal.
    Basically, they are awake when you are asleep. So if you sleep during the day, that’s when they will come out to find their meal. While they are typically most active in the wee hours of the morning, they will adjust their schedule depending on the current host.
  5. If there is no host to feed on, the bedbugs will die.
    A long vacation may seem like the simple method to get these pests out of your house, but unfortunately that is not the case. Bedbugs can go over two months without a blood meal.

 

Bedbugs can happen to anyone at anytime, even the most vigilant person. Thankfully, American Pest Control is knowledgeable and prepared to handle the situation. We have been treating bed bugs for over 45 years and go through rigorous monthly training meetings which cover a multitude of pests and treatment methods. When the bed bugs bite, call American Pest Control.

Roaches

Roaches. Just saying the word makes many people squirm. They aren’t just city-dwelling pests. Cockroaches have existed for over 400 million years. They are basically the longest living fossils.

Not only are roaches just plain disgusting and a bother to deal with, they have been linked spreading E-coli, strep, staph infections, and food poisoning. Attracted to any food or substance that will give them nutrition, roaches often occur in groups. To help prevent against an infestation, you should keep your home clean with minimal food being left around or food residue going uncleaned.

Here are a few kinds of cockroaches:

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American

A.k.a: waterbug, palmetto bug. While they are called “American” cockroaches, they are actually not from the United States. These red-brown and fully winged bugs really came to America via trade ships arriving from Africa. Found in a variety of environments, these are primarily found in restaurants, stores that sell food, and processing plants.

german cockroach american pest control

German

The most common type of cockroach, the german roach is found all over the world, and is known to carry pathogens and cause allergic reactions in people. Found primarily in kitchens and bathrooms, they prefer warm, humid environments. They are identified by their light brown-tan coloring with two stripes down their back.

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Oriental

Another interesting name anomaly, the oriental roach is not from the “oriental” regions of the globe, but from North America and found all over the world. Known also as a black beetle or a water bug, they are usually shiny and black or red-brown. An outdoor roach, they are found under rocks, vegetation, and debris. They usually only enter buildings and structures if they are attracted to a food source there.

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Smokybrown

Sometimes it’s in the name. This roach is a smoky-brown color, not native to the United States, they are found primarily in the south. These are probably the most harmful type of roach because they often cause allergic reactions in people with asthma and carry allergens that may cause rhinitis and skin irritation in people.